DirecTV

Do you know how hard it is to cancel your service with them? It's awful! I will say it's not quite as hard as cancelling AOL, but it was up there.

Me: "Hi, we don't use our service and would like to cancel it."

Stephen: "Oh, we'd hate to lose you as a customer, is something wrong."

Me: "No, we just don't use the service and would like to cancel it. I believe my contract is up."

Stephen: "Yes, your contract is up this month. Wouldn't you rather just deactivate the account and have the option to re-activate it after six months? You wouldn't have any charges accrued during that time."

Me: "No, we just don't use the service and would like to cancel it."

Stephen: "Well, is there a different package you would like?"

Me: "No, we just don't use the service and would like to cancel it."

Stephen: "How about if we give you a credit of $5 each month to lower your bill?"

Me: "No, we just don't use the service and would like to cancel it."

Stephen: "Ok. We really hate to lose you as a customer. If you ever need satellite service again, please call."

Me: "Thank you."